Group Manager IT Helpdesk (m/f/x)

Location: Haren
Working Hours: Full-time employee


1,400 employees in 24 locations around the world with a fleet of 60,000+ circulating containers. Since ELA’s establishment in 1972, our business has continuously been expanding, we are specialists in mobile room solutions. Our family-run company based in Haren (Ems), Germany, is growing at a fast pace and we are actively looking for qualified and dedicated team players to join us locally, internationally and beyond.

 

We continue to grow! Therefore, we are currently looking for a group manager for the IT helpdesk (m/f/x) for our head office in Haren (Ems) to further develop & expand our IT department. You are a person with your own personal profile of qualification, talents and desires. And we are not a company like any other. We offer exciting tasks, opportunities for further development and a relaxed Moin culture. Interested? Then we should get to know each other better.

Your responsibilities

  • Ensuring a smooth, uniform business process of the technical helpdesk (1st and 2nd level support)
  • Further development of processes and active driver of process harmonisation within the entire support team
  • Operational customer care and support of the complaint management are also part of your tasks
  • Monitoring the response times/quality of the processed tickets as well as problem management
  • Creation of ticket evaluations, reports and statistics
  • Professional and disciplinary personnel management as well as further development of the 4-member team

Your skills

  • Completed training as an IT specialist or a degree in the field of (business) informatics or a similar qualification
  • At least 3 years' experience in IT helpdesk, management experience desirable
  • Understanding of IT systems and infrastructures
  • Experience with ticketing systems and problem handling processes such as OTRS or ITIL
  • Business fluent German and very good written and formal English skills

What you can expect from us

  • We offer you a permanent employment contract
  • You have flexible working hours with us and work flexitime
  • We organise an extensive induction programme for you, so that you get to know the entire company and our products.
  • We offer you fresh fruit and drinks every day
  • To keep you fit and healthy, we regularly offer you various health activities and massage appointments.
  • You benefit from our company fitness offer: Thousands of gyms, swimming pools etc. all over Germany are at your unlimited disposal for only 25 € per month.
  • We offer you individual development opportunities and interesting competence trainings
  • We take care of your company pension scheme and offer you capital-forming benefits.
  • At ELA, you can also expect a varied job in a globally active company, uncomplicated interaction with one another and a wide range of opportunities to contribute your own ideas.

How you can apply

Please send your documents via our career website (www.karriere.container.de/en/) or via email (bewerbung@container.de) including your CV, your essential certificates and qualifications, as well as a few lines about yourself and why we fit. We would then like to meet and have a personal conversation with you. We look forward to hear from you!


Any questions?
Contact us via email or WhatsApp/text message on +49 1511 9539616.

 

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